Help Center

Welcome to www.jarspark.com! To help you better understand our products and services, we have compiled some FAQs, hoping to answer questions you may encounter during the purchase and use process.

1. What does the glass bottle lamp DIY kit include?
   Our DIY kit contains high-quality glass bottles, LED lamps, required power supplies, and a variety of decorative accessories (such as ropes, beads, colored paper, etc.), which you can freely combine according to your own creativity.
2. How to assemble the glass bottle lamp?
   Each kit comes with a detailed assembly instruction with simple and clear steps. You just need to follow the instructions to assemble it, which is suitable for users of any skill level.
3. Is the kit suitable for children?
   Our DIY kit is designed with safety in mind and is suitable for users of most ages. However, due to the small size of some accessories, we recommend that adults supervise children when using it.
4. What should I do if the product is damaged when received?
   Please check and confirm the product status within 48 hours after receiving the goods. If you find any damage or missing parts, please contact our customer service in time, provide the order number and relevant photos, and we will handle it for you as soon as possible.
5. Can I return or exchange the product?
   We offer a 14-day return and exchange policy. If you are not satisfied with the product and the product is in new condition, you can apply for a return or exchange during this period. Please refer to our refund terms for the specific refund process.
6. How long does it take to ship?
   Generally, we will process and ship within 2 working days after confirming the order. The specific delivery time will vary depending on your region.
7. Can the design of the lamp be customized?
   Our current DIY kits are mainly standard designs and do not support personalized customization. But we welcome you to share your ideas, and we will consider future product line expansion based on market demand.
8. Where can I get inspiration or ideas?
   You can visit our website blog and social media platforms. We regularly update creative inspiration, tutorials and customer works to help you inspire and create unique lamps.

If you have any other questions or needs, please feel free to contact our customer service team, we will be happy to provide you with help and support! Thank you for choosing us www.jarspark.com, and look forward to you enjoying the fun of DIY and the sense of achievement of creation!